Name: Canopy
Address: AU
Telephone: 1800 952 345
Price range: $

Question 1

What is Canopy and how does it work?

Accepted Answer

Canopy is the only digital parenting app that detects and blocks pornography in milliseconds, before it reaches your child’s screen. With Canopy, parents can rest easy knowing their children are safe, no matter where their digital adventures take them. Canopy uses advanced computing technology, including artificial intelligence and machine learning, to recognize and filter out pornographic content online and on your child’s smartphone camera. In addition to our Smart Filter, which detects and blocks online pornography, Canopy has other features you can’t get anywhere else, such as Sexting Alerts (which help detect and prevent sexting) and Removal Prevention (which ensures Canopy can’t be deleted or disabled without your permission).For more information on Canopy’s specific capabilities, such as our Smart Filter and Sexting Alerts features, please scroll down or visit the Technology section of our website.

Question 2

How is Canopy unique?

Accepted Answer

Canopy is the only digital parenting app that stands directly between inappropriate content and your family. Because Canopy scans individual pieces of online content in real time, it can stop exposure to pornography almost everywhere while still allowing your child to freely explore the safe parts of the Internet. With Canopy, you get all the good of the digital world without the bad. In addition to the Smart Filter, Canopy offers other features you can’t get anywhere else, including: Sexting Prevention (for Android devices) and Sexting Alerts (for iPhone and iPad), which detect sexting and notify you immediately if your child is at risk of sharing inappropriate photos Removal Prevention (for Android devices, Mac computers, and Windows computers) and Removal Alerts (for iPhone and iPad) to make sure your child is always protected Over 100,000 families around the world already trust our technology to enable them to experience the digital world without the risk. But Canopy doesn’t just protect your kids – it also encourages responsible habits, facilitates transparency and trust, and creates opportunities for important conversations. We hope Canopy will help you and your family build trust, learn valuable lessons together, and develop healthy habits to last a lifetime.

Question 3

How much does Canopy cost? Can I try it for free?

Accepted Answer

When you sign up for Canopy, you can get your 30-day free trial. You can cancel free of charge any time before the end of your trial period. After that, depending on which plan you picked when you signed up, Canopy costs: $9.99 per month to protect up to three devices $13.99 per month to protect up to five devices $17.99 per month to protect up to ten devices Every subscription includes access to all of our great features. We also offer a 30-day money-back guarantee – if you don’t love Canopy, just let us know up to thirty days after you created your account for a full refund. Please note that if you wish to cancel your subscription, you must do so within the app, from your Canopy web dashboard, or through the app store where you originally subscribed to Canopy. Deleting the app will not cancel your subscription.

Question 4

How do I get started with Canopy?

Accepted Answer

It’s easy! You can create your account on the Canopy website. Once you do, we’ll lead you through the process of setting up Canopy for your family.

Question 5

What kinds of devices does Canopy work with?

Accepted Answer

Canopy can be installed on a variety of devices, including: Android devices (smartphones and tablets) running Android 5.0 or higher iPhones and iPads running iOS 9 or higher Apple computers running a recent version of MacOS Any computer running a recent version of Windows OS You can use any combination of devices with Canopy as long as they both meet those specifications. For example, if you have an iPhone but your child has an Android device, that’s totally fine!

Question 6

Does Canopy have two different apps?

Accepted Answer

Yes, Canopy for Parents and Canopy Kids. While they might seem similar at first, they serve different purposes. If you’re new to Canopy, you should start by creating your account and installing Canopy Kids on your child’s devices. Only Canopy Kids contains Canopy's Smart Filter technology. Canopy for Parents allows you to monitor your family, receive notifications, and remotely customize your child’s settings. It should only be installed on your personal device – one your kids don’t use or have access to. You can download Canopy for Parents from the Apple App Store or the Google Play Store. You can also manage your family’s Canopy devices from the web dashboard, which has all of the same features as the Canopy for Parents app. Canopy Kids should only be installed on your child’s device(s). Canopy will guide you through the process of installing Canopy Kids when you first set up your account.

Question 7

How should I talk to my child about Canopy?

Accepted Answer

While you know your child best, we recommend using Canopy as an opportunity to start an open, ongoing conversation about the role of technology in their life. Encouraging healthy dialogue between parents and children is a key part of Canopy’s mission. That’s why Canopy allows children to make requests and parents to respond, all from within the app. It’s also why we designed Canopy to be clearly visible on your child’s device, just like any other app. We believe design decisions like these help foster trust and open communication.

Question 8

How does Canopy protect my family’s data and privacy?

Accepted Answer

Earning the trust of Canopy families is central to our mission. We’re very serious about protecting your family’s data and privacy. With that in mind, we collect no more data than we need to provide you with a superior product. We will never sell your data, and will always keep it safe with world-class security. In addition, we will never keep your data longer than is necessary to offer you an excellent experience. If you would like your family’s data deleted at any time, please contact us. For more information on our privacy and security practices, please see our Privacy Policy.

Question 9

What can Canopy do?

Accepted Answer

Canopy provides several powerful tools for protecting your family that aren’t available anywhere else.

Question 10

How do I know if Canopy is working?

Accepted Answer

When Canopy is enabled, it is always working in the background. To check if it is enabled, go to your web dashboard or the Canopy for Parents dashboard and tap your child’s profile. If Canopy is working, you’ll see the words “Device is Protected” below their name, along with information about which Canopy features are active on their device.

Question 11

Does Canopy inspect everything that happens on my child’s device?

Accepted Answer

Currently, Canopy monitors all Internet browsing (including images, text, videos, and URLs), all photos taken on or downloaded to Android devices, and most photos taken on or downloaded to iOS devices. Canopy does not currently scan text messages, emails, phone calls, content within non-browser apps, or videos taken on your child’s device. Canopy will work with most browsers, including Safari, Google Chrome, Microsoft Edge, Firefox, and Brave. Some secure browsers, such as DuckDuckGo, are not compatible with Canopy. As a result, Canopy blocks DuckDuckGo by default.

Question 12

Does Canopy detect every online threat?

Accepted Answer

In testing, Canopy’s algorithm correctly categorized 99.8% of content containing nudity or pornography. This means there is a small chance that, once in a while, Canopy will make a mistake. We’re proud of Canopy, but it works best as a supplement to the lessons you teach your family offline. Because Canopy uses advanced machine learning to continually improve its capabilities, it is getting better every day. Currently, we’re training Canopy’s algorithm to identify an even greater range of inappropriate content, such as extreme violence. If you encounter content you believe should be blocked by Canopy, please email us right away at help@mycanopyapp.com. In your email, please include the relevant URL and a description of the issue. We take such concerns very seriously and will address them as quickly as possible.

Question 13

Does Canopy filter streaming services like Netflix and Hulu?

Accepted Answer

Canopy does not filter on-demand streaming services, such as Netflix, Hulu, HBO Go, and Amazon Prime Video. However, each of these services offers parental control settings that you can use to help ensure your kids aren’t exposed to inappropriate content while streaming movies and shows. We highly recommend setting up these parental controls. For instructions, please visit the website of the streaming service your family uses. If you wish to block a particular streaming service’s app and/or website on your child’s device, you can create a Custom Filtering Rule to do this from your Canopy for Parents app or web dashboard. For step-by-step instructions, click here.

Question 14

Can I use Canopy and another parenting app at the same time?

Accepted Answer

Of course! Canopy won’t interfere with most other parenting apps, and most other apps won’t interfere with Canopy. In fact, using multiple parenting apps at once can be a great way to maximize your child’s protection. Canopy may not be compatible with other apps that use VPNs or MDM profiles. For more information about Canopy’s interactions with specific apps, please contact our Customer Support team.

Question 15

Will Canopy consume my mobile data or drain my battery?

Accepted Answer

Canopy does not consume mobile data. However, your device may show Canopy as the source of mobile data usage. This is because Canopy filters your web traffic through our special server before it reaches your device. In such cases, Canopy is only a middle layer between your network and your device, not the real source of the data usage.  Similarly, Canopy is very efficient, and does not consume more battery than most other apps. Our tests show that battery usage on a device with Canopy is almost identical to the same setup without Canopy. Some devices may identify Canopy as the source of significant battery usage, but that is only because Canopy is filtering activity from other apps. These other apps, not Canopy, are probably draining most of your battery.

Question 16

Will Canopy slow down my device?

Accepted Answer

Canopy shouldn‘t slow down your device. That said, Canopy’s technology accomplishes a lot quickly. Every time your child encounters new content online, Canopy scans it piece by piece, decides whether it contains nudity or pornography, and blocks it if necessary. All that work requires a lot of rapid, complex communication between your device, our servers, and the relevant website or app! Currently, the technology behind Canopy supports more than two million daily active users in Israel without any noticeable difference in speed or latency. If you encounter any speed issues with Canopy beyond what you’re experiencing with other apps, please contact us right away at help@mycanopyapp.com. We’re committed to deploying as many serves as necessary to ensure our users in North America have a fast, seamless experience.

Question 17

I’m having an issue with Canopy. Who can I talk to?

Accepted Answer

We’re here to help. First, we recommend checking the Canopy help center at help.mycanopyapp.com, where you’ll find answers to many common questions. You can also contact our friendly, experienced Customer Support team by emailing help@mycanopyapp.com or calling 1800 952 345, from 7am to 7p.m. AEST, any day of the week.

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